“Can’t stand it.” Another complained: “Sometimes I feel like they *enjoy* saying they can’t do it. “As a french person I am also tired of it,” reads one of the top comments. However most responses were sympathetic, commiserating about “cold” customer service in France and other European countries like Germany and Spain. Some commenters argued that it’s typical for French trains to stop letting passengers board a couple of minutes before departure. In the U.S., they would’ve done everything possible to let me get on.” “He had every capability to let me on, there was plenty of time,” she said. She wound up missing a train to Bordeaux due to a standoffish ticket collector saying she was too late to get on-even after her ticket had been scanned and she was standing outside the train doors for several minutes. While she acknowledged that this was a widely recognized cultural difference between American and French expectations, she went on to explain that French customer service had caused a serious inconvenience for her that morning. “Whenever there’s an opportunity to be kind, helpful, understanding, they choose the opposite,” said Rollins, adding that the thing she missed most about America was customer service. Being cold isn’t cute #paris #customerservicefrance #customerserviceparis ♬ original sound – Amanda Rollins The comments section blew up with similar complaints about customer service in France-although some people were critical of America’s overly cheerful attitude. TikToker Amanda Rollins went viral this week with a video about her attempts to catch a train to Bordeaux, interrupted by a ticket collector who eventually prevented her from getting on the train. This issue is sparking debate thanks to an American TikToker posting about her experiences living in Paris, expressing frustration with French customer service. While Americans expect cheerful, helpful experiences with people working in shops and restaurants, this isn’t the norm in a lot of European countries-and French customer services workers are often stereotyped as standoffish and rude. There’s a major cultural divide between French and American customer service, often remarked upon by American visitors in France.
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